> ## Documentation Index
> Fetch the complete documentation index at: https://help.notis.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Invoices & payment

> Manage your subscription, find invoices, update payment details, cancel, and request refunds.

### How do I access billing settings?

Open the [Notis portal](https://app.notis.ai/usage) and click **Manage Subscription** in the right-hand sidebar of the Usage page (or in the user menu). This opens a secure Stripe session for your account where you can update payment methods, switch plans, download invoices, and cancel.

If you prefer the email-based flow, open the [Stripe customer portal](https://billing.stripe.com/p/login/3cs3e95a76jl1pe144) directly and enter the email you used when subscribing — you'll receive a secure link by email.

### Where can I find my invoices?

Open the [Notis portal](https://app.notis.ai/usage), click **Manage Subscription**, and scroll to the **Invoice history** section in the Stripe billing portal. You can view and download every current and past invoice as a PDF from there.

Invoices are also emailed to your billing email each time a payment succeeds.

### How do I update my billing information?

Open the [Notis portal](https://app.notis.ai/usage) → **Manage Subscription** to update your payment method, company name, address, and tax information through Stripe. All transactions are processed securely by Stripe. Changes only affect future invoices — historical invoices cannot be modified.

### How do I cancel my subscription?

You can cancel in two ways:

1. **Ask Notis directly** in any channel ("cancel my subscription").

2. Or cancel yourself: open the [Notis portal](https://app.notis.ai/usage), click **Manage Subscription**, then click **Cancel subscription**.

Your access to Notis continues until the end of your current billing period, and you can keep using your remaining usage cap until that date.

### How do I request a refund?

You can request a refund **directly from Notis** by asking in any supported channels. If needed, our support team may ask for a few details (like the email on the subscription and the invoice) to locate the payment quickly.

### I'm having other billing issues. How can I get help?

For billing questions not covered here, use our live chat in the bottom right of the help portal or ask Notis for Flo's contact details.