Billing
Managing Notis subscriptions, refunds, and invoices
How do I Access billing settings?
Access the Stripe billing portal and enter the email you used when subscribing.
You'll receive an email with a secure link to access all billing tasks.
What are Notis's billing cycles?
Billing cycles run monthly or annually, starting on your subscription date. Your subscription will automatically renew unless canceled before the renewal date.
Can I switch between monthly and annual billing?
Yes! Here's how:
- Access your Stripe customer portal using the link sent to your email
- Click "Update subscription"
- Select "Yearly" or "Monthly", then confirm your selection
You can switch from monthly to yearly billing self-serve.
When moving to a higher tier: the full difference is charged immediately.
How Notis handles billing changes
When you change your subscription plan or quantity, Notis follows these billing rules:
- Plan upgrades: When moving to a higher tier, the full difference is charged immediately. This gives you instant access to your new usage limit without waiting for your next billing cycle.
- Plan downgrades: When moving to a lower tier or shorter period, the plan switches at the end of your current billing period. This allows you to use your usage limit until the plan switches.
For any billing questions not covered here, you can always reach out to our support team by clicking the chat icon at the bottom right of the help center.
Where can I find my invoices?
Find all billing history in your Stripe customer portal. You can view and download current and past invoices there.
How do I update my billing information?
Update payment method, company name, address, and tax information through the Stripe customer portal. We use Stripe for secure transactions. Please note that changes only affect future invoices; we cannot modify historical invoices.
How do I cancel my subscription?
To cancel your subscription:
- Access your Stripe customer portal.
- Click "Cancel subscription"
Your access to Notis will continue until the end of your current billing period. You can use your usage limit until that date.
I'm having other billing issues. How can I get help?
For billing questions not covered here, use our live chat in the bottom right of the help portal.