Common Issues
This article covers frequent issues users encounter with Notis and provides troubleshooting steps to resolve them.
Message failing silently
WhatsApp messages not going through or failing silently - If your messages to Notis aren't receiving responses after 5 minutes, Notis has likely failed silently. Unfortunately WhatsApp doesn’t currently support reactions for Notis to inform you, unlike or Telegram channel. Simply ask Notis to try again.
When your attachment exceeds the supported size, it is ignored by the WhatsApp API and the Telegram API completely, and we don’t have any way to be notified of this. This is an unfortunate limitation at the moment.
Unclear if Notis has vectorized your workspace
It can up to 24 hours for Notis to fully vectorize your Notion database so it’s available to the file search tool. You can inquire if your database has been vectorized by first asking Notis to sync your database and following up by asking when each database was last vectorized.
Slow response
Notis takes between one minute and ten minutes to answer your messages. Unlike Notion AI, Notis is a multi-agent system where each agent has the ability to call multiple tools. Some of those tools use other agents, such as the OpenAI research assistant.
Hallucinations
Like all LLM-enabled technology, Notis is prone to hallucinations. This problem worsens when Notis is asked to perform tasks with improper configurations. For example, let’s say that you ask Notis to create a new entry in your Task database, but you didn’t give proper access to Notis to this database; as a result, Notis is very likely to exhibit unpredictable behavior.
Recommendations in case of hallucinations
- Check your configuration, in particular make sure Notis has access to your databases through your portal.
- Reach out to our support for a deeper investigation.
Still Need Help?
If you're experiencing issues not covered in this article, please reach out through our support channels, using the live chat support in the bottom right corner of our help portal.