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How do I access billing settings?

Open the Notis portal and click Manage Subscription in the right-hand sidebar of the Usage page (or in the user menu). This opens a secure Stripe session for your account where you can update payment methods, switch plans, download invoices, and cancel. If you prefer the email-based flow, open the Stripe customer portal directly and enter the email you used when subscribing — you’ll receive a secure link by email.

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Where can I find my invoices?

Open the Notis portal, click Manage Subscription, and scroll to the Invoice history section in the Stripe billing portal. You can open the hosted invoice page or download a PDF for every current and past invoice, including On-Demand usage settlements. Each On-Demand invoice is for the exact overage balance accumulated when it is settled. Automatic On-Demand payments are grouped to at most one successful charge every 24 hours, so new usage during that window appears on a later invoice instead of creating several small charges. Invoices are also emailed to your billing email each time a payment succeeds.

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How do I update my billing information?

Open the Notis portal → Manage Subscription to update your payment method, company name, address, and tax information through Stripe. All transactions are processed securely by Stripe. Changes only affect future invoices — historical invoices cannot be modified.

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How do I cancel my subscription?

You can cancel in two ways:
  1. Ask Notis directly in any channel (“cancel my subscription”).
  2. Or cancel yourself: open the Notis portal, scroll to Billing & Invoices, and click Cancel. We ask why you’re leaving, show you what you’d lose and when access ends, then confirm. If a cheaper plan would cover what you need, the same screen offers to move you there instead.
Your access to Notis continues until the end of your current billing period, and you can keep using your remaining usage cap until that date. Changed your mind? Click Keep subscription on the banner any time before that date.

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How do I delete my account?

Open Settings, scroll to the bottom, and click Delete Account. You’ll be asked why you’re leaving, then shown exactly what gets destroyed and asked to type delete my account to confirm. Deletion is immediate and permanent: your subscription is cancelled with no refund for the rest of the period, and every memory, note, document, database, integration, reminder, automation, and conversation is erased. We cannot restore any of it, even if you sign up again with the same email. If you only want to stop paying, cancel your subscription instead — that keeps your data.

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How do I request a refund?

You can request a refund directly from Notis by asking in any supported channels. If needed, our support team may ask for a few details (like the email on the subscription and the invoice) to locate the payment quickly.

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I’m having other billing issues. How can I get help?

For billing questions not covered here, use our live chat in the bottom right of the help portal or ask Notis for Flo’s contact details.