Skip to main content

Documentation Index

Fetch the complete documentation index at: https://help.notis.ai/llms.txt

Use this file to discover all available pages before exploring further.

​
How do I access billing settings?

Open the Notis portal and click Manage Subscription in the right-hand sidebar of the Usage page (or in the user menu). This opens a secure Stripe session for your account where you can update payment methods, switch plans, download invoices, and cancel. If you prefer the email-based flow, open the Stripe customer portal directly and enter the email you used when subscribing — you’ll receive a secure link by email.

​
Where can I find my invoices?

Open the Notis portal, click Manage Subscription, and scroll to the Invoice history section in the Stripe billing portal. You can view and download every current and past invoice as a PDF from there. Invoices are also emailed to your billing email each time a payment succeeds.

​
How do I update my billing information?

Open the Notis portal → Manage Subscription to update your payment method, company name, address, and tax information through Stripe. All transactions are processed securely by Stripe. Changes only affect future invoices — historical invoices cannot be modified.

​
How do I cancel my subscription?

You can cancel in two ways:
  1. Ask Notis directly in any channel (“cancel my subscription”).
  2. Or cancel yourself: open the Notis portal, click Manage Subscription, then click Cancel subscription.
Your access to Notis continues until the end of your current billing period, and you can keep using your remaining usage cap until that date.

​
How do I request a refund?

You can request a refund directly from Notis by asking in any supported channels. If needed, our support team may ask for a few details (like the email on the subscription and the invoice) to locate the payment quickly.

​
I’m having other billing issues. How can I get help?

For billing questions not covered here, use our live chat in the bottom right of the help portal or ask Notis for Flo’s contact details.